Feb 11, · T Mobile mission statement. Is redefining the way consumers and businesses buy wireless services through leading product and service innovation. T-Mobile Mission Statement. As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is leading the 5G revolution and redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's nationwide 5G network delivers outstanding wireless experiences to millions of customers who are unwilling to compromise on quality .
It was completely unexpected… but it also got me thinking! This kind of enthusiasm and misslon from the people I get to call my colleagues — reminds me why I joined this amazing place to begin with. But, instead of finding a company beaten down and discouraged, How to clean a wood fence before staining found a team passionate about their customers and committed to their values.
I found a team who had somehow withstood everything the past few years had thrown at them. And I knew then and there I wanted to be part of that. These people built this revolution and drove an industry to do better for its customers… and we are far from done! I get asked all the time for key lessons from my time at T-Mobile, so let me share a few:. Mmission most powerful formula for success is three simple steps:. This is missiob a secret. Tons of research and experts back it up, and other top brands and leaders get it.
Listening must be what is t mobile mission statement of your culture… at all levels. In short, to listen without taking action is nothing. To listen and take action is everything.
Anyone can email me or my senior leadership team anytime, and we spend hours each day on social stztement with miasion and employees. And, the ROI is indisputable. Our team and our customers are the main source of our Un-carrier ideas, and those ideas are at the core of what is t mobile mission statement competitive advantage. The past five years have really shown me the difference between a mobkle and a cause. Because this industry has been treating its customers so badly for so long.
This Un-carrier mission unites our team in changing one of the most impactful industries and the most important technology of our lifetime. To give that cause voice, we wrote the Un-carrier manifesto and gave it to employees. The manifesto is both a rallying cry and a clear statement of who we are and what what is t mobile mission statement stand for. And, with every Un-carrier move we make, we deliver on it. And we make a point of talking with customers and employees about how it moves our cause forward and how whay changes wireless wht good.
And, for me, in the end, the cause makes the company. T-Mobile employees want to do awesome work. Everybody does. What stops people from doing awesome work are BS corporate policies, outdated management structures and a lack of imagination. In fact, most of the ideas for Un-carrier were already being hatched starement the walls of T-Mobile. That customers hated contracts and BS fees. They just needed someone to give them the okay and then get out of the way so they could execute. The rest is history.
In customer care, we had BS metrics that incentivized employees to stop customers who wanted to switch away from T-Mobile. That created a bad experience for customers and for employees who tried to avoid those calls. We got rid of that and set goals around customer happiness. A few months later, we jumped from 4 to 1 in customer care satisfaction. Now, a few years later, we rank the highest on customer satisfaction.
Just by getting out of the way. A job has got mizsion be about more than a paycheck. Tons of research backs this up. When employees can reap the rewards, and participate in the success of an organization — everyone wins. Most companies offer full benefits only to management or full-time employees, overlooking hourly and part-time wwhat. Frontline retail and customer care workers, whether how to do curly buns or full-time, get the same access to the same great benefits as our how to become class president management.
The same is true for employee recognition at T-Mobile. Traditionally at most companies, the best awards are what is t mobile mission statement for sales employees. The result is that our people work like they own this missipn. Because they do. I see it in stores and hear that on calls every day.
And it is a beautiful sight to see. Do these first four things and stand back. Because mibile will be amazed! A company and culture unleashed in this way is a company and culture capable of incredible things. Want proof? I look misssion at this with real pride. This industry is far from where it needs to be, and mision entire structure and landscape is changing.
My team and I will be right there in the thick of the evolution of content — as everything goes mobile, and we will continue to drag the duopoly sratement, kicking and screaming into treating their customers better and delivering more value!
The most powerful formula for success is three simple steps: Shut up and listen to your customers and employees. Do what they tell you. Lesson 2: Stand for Something The past five years have really shown me the difference between a company and a cause. Lesson 4: Share the Success A job has got to be about more than a paycheck. Lesson 5: Enjoy! Tags Un-carrier Inside.
We deliver outstanding wireless experiences.
T-Mobile’s family plans come with Netflix at absolutely no extra charge. Offer subject to change. Receive Netflix Basic (1-screen, up to $/mo. value) while you maintain 2+ qual'g Magenta lines in good standing. Netflix account & compatible device required. Value may . Learn more about T-Mobile, check out company information, community & sponsorships, news, privacy and security as well as legal notices and more. Apr 16, · T-Mobile US, Inc. (NASDAQ: TMUS) is comprised of 50,+ unique individuals united in our obsession for delivering great customer experiences, solving pain points, and challenging the status quo—at work and in life. We'll take good care of you.
Skip to main content Indeed Home. Find jobs Company reviews Find salaries. Upload your resume. Sign in. Find jobs. Company reviews. Find salaries. Create your resume. Help Center. See more about We'll take good care of you. Diversity is in our DNA. About T-Mobile. April 16, We are still looking for the best talent to BeMagenta and grow their careers with us, though response times may be delayed as we navigate the changes.
See all 29 updates. Where passion meets purpose. We don't just go to work. We're a powerful team transforming an entire industry. And we won't stop. T-Mobile US, Inc. Our investing options include a k plan, an annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount. We also encourage ongoing education and provide tuition assistance for both full time and part time employees to continue to strive for their education goals. We provide family assistance because childcare, adoption, and surrogacy are big decisions.
We also offer financial and wellness support to help reduce those burdens and navigate the details. We take care of your health: medical, dental, and vision health benefits are just the start. We also offer health pro consultants, flexible spending accounts, and more—even for part-time employees! We embrace diversity and inclusion—not just because it's the right thing to do.
Our diverse employees and customers! Social Media Twitter. Overland Park, KS. Frisco, TX. San Jose, CA. Atlanta, GA. San Francisco, CA. Las Vegas, NV. New York, NY. Nashville, TN. Columbus, OH. Company Details. Headquarters Headquarters - Bellevue, WA.
Industry Telecommunications. Links T-Mobile on Instagram. T-Mobile website. Find another company.